Complaints & Our Guarantee

Complaints & Our Guarantee

At Jane at Kellehers we want every client to leave feeling happy with their hair.

If, however, you have an issue or complaint, you must notify us IMMEDIATELY and we will consult with you in order to find an appropriate solution. If your complaint meets with the correct criteria we will offer you complimentary hairdressing to resolve the issue.

You will be referred to the salon manager/owner immediately who will deal with the complaint. If you have simply changed your mind normal charges may apply. If you have altered or attempted to alter a hair colour or cut yourself or a third party this guarantee becomes null and void.

We welcome complaints where justified and it is important for you to inform us if you are not 100% happy with your hair at any stage.

Cancellation Policy

Cancellation Policy

Appointments which are cancelled at short notice (within 24 hours of your appointment time) or clients who fail to show up to their appointment cause inconvenience to other clients and a loss of revenue to the salon. We therefore ask that you give at least 24 hour notice for any appointment change or cancellation.

Terms and Conditions

Terms and Conditions 

Disclaimer
Whilst every endeavor is made to ensure that the contents of the site are accurate, errors or omissions may occur and we do not accept any liability in respect of them.

Any links provided on the site are provided for user convenience, their inclusion does not imply any approval or endorsement by us. We have no control over these sites and accept no responsibility or liability in respect of them.

Deposits
£100 deposits are required for certain appointments. Deposits are non-refundable for your appointment.

Opening Hours

Opening Hours

Monday Closed
Tuesday 9am-6pm
Wednesday 9am-6pm
Thursday 9am-8pm
Friday 9am-6pm
Saturday 9am-4pm
Sunday Closed